• Deadline: Sat 12 Mar 2022
  • Manager, Enterprise Relationship Management

    • Robi Axiata Limited
    • Dhaka, Bangladesh
  • Full-time
  • Negotiable

  • Apply

      Gender

    • Both males and females are allowed to apply

      Organization Type

    • MNC

      Number of hires for this role

    • 01

      Benefits

      • As per company policy.

      Academic Qualifications

      • Minimum graduate from any reputed university.

      Experience Requirements

      • 4 years.

      Skill Requirements:

      • Excellent communication skills

      • Good analytical ability

      • Good negotiation skills

      • Able to manage outsourced people

      Additional Requirements

      • B2B-Sales

      • B2B Marketing

      Job Responsibilities

      • Ensure smooth operation of the business, for sales and after sales service activities

      • Maintain Service-Level Agreement of corporate care – Bulk product/service provisioning, Bill delivery, MNP, Test SIM activation, CUG/Master creation, Pre to Post migration etc

      • Process automation & digitization project rollout regarding customer services.

      • International Roaming Activation for both official & corporate customers   

      • Necessary operational report generation for daily transaction, waiver etc. through workflow platform

      • Check the financial dispute of customer and take necessary action to mitigate the complaints – VAS , overcharging , Bill not delivered etc.

      • Greet customers on special occasions and sending promotional communication through bulk email, EDM, SMS etc. Ensure effective plan to carry out successful joint promotion and event for the HCV customers

      • Promote self-care channel for IOIP customers

      • Conduct product & service UAT with concern stakeholders

      • Have constant liaison with all internal stakeholders to provide best service to corporate

      • Accounts.

      • Partner & Stakeholder management to ensure smooth service operations

      • Assist business process team on business operation process development considering the company strategy and BTRC governance & directives

      • Managing, monitoring and motivating support officers and bringing out the optimum service ensuring the superior quality from the team.

      Job Description

      Robi Axiata, the 2nd largest mobile network operator in Bangladesh currently owned by two major stakeholders being Axiata and Bharti Airtel.
      Robi is now hiring "Manager, Enterprise Relationship Management".

      Contact Information

      For Robi Users Call 121

      For Non Robi Users Call 01819400400

      Write Us Email 123@robi.com.bd

    Apply Procedure

    Interested candidates may apply through the given link.

    Job Summary

    Published on: Wed 09 Mar 2022

    Vacancy: 01

    Salary: Negotiable

    Preferred Age: N/A

    Gender: Both males and females are allowed to apply

    Job Location: Dhaka, Bangladesh

    Employment Type: Full-time

    Application Deadline: Sat 12 Mar 2022

    Company Profile

    Manager, Enterprise Relationship Management

    Robi Axiata Limited

  • Robi Axiata Limited
  • Website
  • About Company
    Robi Axiata Limited is a joint venture between Axiata Group Berhad, Malaysia and NTT DOCOMO INC, Japan. Robi Axiata, formerly known as Telekom Malaysia International (Bangladesh), commenced operations in Bangladesh in 1997 with the brand name AKTEL. On 28th March 2010, the service name was rebranded as... View More More Jobs from the Company

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